Home

home_business Directory


More
home_business Articles

WRITERS WANTED! (click-me)

Feature Article:

Home-Based Business Start-Up: 7 Tips For Lowering Your Fear Factor
Instead of thinking about your start-up fears, let's focus on something more interesting like; free home-based business opportunities, and free advertising. This new thinking will greatly increase your confidence in being the boss. By Bruce...
...Read More

Starting an Online Home Business - Affiliate Programs Make it Easy
If you have been longing to start a home business online you may be coming across terms you've never heard before. You may also have found the opportunities available are overwhelming. Where do you begin? AFFILIATE PROGRAMS - EASY START ...
...Read More

worldabooks.com

Dish Network - Business Strategy Principles for your Home Business

worldabooks.com       Navigation

Dish Network boasts an impressive clientele of more than nine million monthly subscribers. Significantly, though they are only the second largest distributor of satellite television service, they have been voted #1 in customer service by J.D. Power and Associates. While every business has, by necessity, a different business plan, a careful look at some of the things Dish Network has done to be successful will yield a few principles that will help your small business to succeed.

Echo-Star owns Dish Network, and they are currently in negotiation with one of their channel providers because the provider is demanding a higher per-package, per-user fee each month. The demand, though an increase of only a few pennies per user, represents millions of dollars in the short and long term for Dish. I present the conflict here to demonstrate Dish's commitment to minimizing costs. Rather than just rolling over and accepting the fee increase, Dish Network is demonstrating to their customers their commitment to providing their services at the lowest cost possible. For any business to be successful, and I assume that is the goal for your home business, it must bring in more revenue than it shells out. Being diligent in fighting to minimize your own costs will go a long way towards that end.

Perhaps the reason you started your own business was because you craved the autonomy that came inherently with "being your own boss." Perhaps it did not take long to realize that absolute freedom is hard to come by. Unless you produce the raw materials, refine them, create a marketable good, and sell it completely on your own, your business decisions are limited somewhat by others. Dish Network's taking issue with the fee increase represents their dedication to retaining some of that autonomy we all desire for our businesses. Even if you can't set the prices, you certainly can negotiate them. Unless you are absolutely sure you are getting the best deal possible on the materials you purchase, make a phone call and talk to someone about it. In the end, the producer's relationship with you, the consumer, affects their bottom line.

One of the biggest concerns Dish Network faced in the new millennium was how to continue to provide their award-winning customer service cost effectively. Customer service was performed completely over the telephone at a cost of $5 to $15 each call. Dish looked to technology to provide additional venues where customer service interactions could play themselves out. This led to solutions that would be available through the customer's satellite receiver at home and online solutions, where the customer could view and make changes to their account without requiring the services of an employee, thus providing the same customer service while cutting down on costs. The lesson that should be learned from this example is that technology, when implemented correctly, can save costs and increase the efficiency with which we are able to provide services to our customers.

The magnitude of work required to produce and integrate Dish Network's new customer service solutions is baffling. Now consider that they planned for and implemented the technological changes to their customer service process in less than five months. The home business principle to learn from this is speed is a necessity, not a luxury. To compete with your competitors, you need to provide the same product at a higher quality, faster speed, or lower price. What changes do you need to make in order to streamline your business? Is there something that you are doing now that you could do without? By all means, weigh your options carefully and make a decision you feel comfortable with. But once the decision is made, move on it. Your customers will appreciate your decisiveness and innovation.

Dish Network is a thriving business, due in large part to the way they analyze and execute their business strategy. Using equal discretion, innovation, and decisiveness could boost your business as well.

About the Author

Nick Smith is a client account specialist with 10x Marketing - More Visitors. More Buyers. More Revenue. To order Dish Network service, visit I-Satellite.

worldabooks.com

More Reading:


Make Your Home Based Business Vision a Reality through Strategic Thinking

10 POWERFUL Reasons Why Youre Crazy NOT To Start A Home Based Business In 2005

How to Make the Most of an At Home Money Making Business Opportunity

Why go into business from your home

Small Home Business Ad Copy Secrets

 
Check Out Home Business Connection Magazine FREE

How To Start A Business At Home And Make Big Bucks

Internet Marketing and Your Home Based Business

Magnetic Sponsoring The Next Evolution in Home Based Business

Increase Sales in Your Home Business With These 10 Simple Ideas

home_business Home

home_business Directory

Additional Reading


Part 4 of 5 On The Home Business Set-Up Guide
Part 4 of 5 On The Home Business Set-Up Guide Dear Reader, These articles will provide a step by step guide on how to start and run a home based business based on my experiences and other home business owners. This is part 4 in a series...
...Read More

7 Common Internet Home Business Mistakes
Many Online Gurus often tell you what you should do online with your internet home business websites but many do not tell you what not to do which is as important. In this article we will highlight the seven most common internet home...
...Read More

Your Own Home Based Business Opportunity
The allure of a home based business opportunity is very strong these days with uncertain economic times and the pressures of working long hours for less pay. More and more people are exploring home based business opportunities to see if they are...
...Read More



 

 

Internet Search for: dish, business, home_business

[an error occurred while processing this directive]

 

Copyright    worldabooks.com